50,000,000 Calls

We recently announced that SpeechCycle has processed 50 million calls. Beyond the successful execution of a process that delivers high levels of automation to the largest US cable companies, this achievement can be attributed to several levels of technological advancement and innovation brought by SpeechCycle. Here are some:

- Our analytic and reporting tools that enable the analysis of millions and millions of calls and help provide higher and higher levels of automation.

- The capability delivered by our integration software to seamlessly exchange information with enterprise web services and deliver what we characterize as an “immersive caller experience”.

- The flexibility of our SaaS platform with respect to different customers, backends, applications, call-centers, and its scalability towards high volumes of calls.

-  A special and deep understanding of “data driven” speech technology for continuously improving grammars, statistical language models, and the Voice User Interface.

- A data bank of millions of utterances, transcribed and semantically annotated, that represent one of the richest linguistic inventories of caller expressions and responses.

All of this allowed SpeechCycle to create its “rich phone applications” which are beginning to move beyond the area of technical support and expand into new industries as well.